Sub-processors

Who processes data for us

FJM Consulting LLC, which operates DoBeacon, uses the following sub-processors to provide the Service. Each one is bound by data protection terms that are at least as protective as our Data Processing Agreement.

• Vercel Inc.

  Application hosting, file storage for training certificates, and page performance measurement

  Location: United States

• MongoDB, Inc.

  Database (MongoDB Atlas) for accounts, content, analytics and training records

  Location: United States (Iowa, on Google Cloud)

• Google LLC

  AI assistant and AI features (Gemini), a search index of knowledge base documents the assistant answers from (Gemini File Search), sending transactional email (Gmail), and storing encrypted daily database backups (Google Cloud Storage)

  Location: United States

• Anthropic, PBC

  Alternative AI provider (Claude) for the assistant and AI features, used only when we switch from Gemini

  Location: United States

• Stripe, Inc.

  Subscription billing and payment processing

  Location: United States

• Cloudflare, Inc.

  Bot protection (Turnstile) on sign-up, sign-in and password reset, and on the assistant in customers' widgets when a project turns it on

  Location: Global network

Integrations you turn on

Services a customer connects themselves, such as a help desk (for example Zendesk) or a knowledge source (for example Notion), are not our sub-processors. Data goes to them at the customer's direction, under the customer's own agreement with that service.

Changes to this list

We update this page at least 30 days before a new sub-processor starts processing customer personal data. Customers can object to a new sub-processor as described in the Data Processing Agreement. To be told about changes by email, write to hello@dobeacon.com.